Real results.
Real businesses.

The owner of a mid-sized auto service in Riga came to us with a simple problem: his phone rang constantly, but 30–40% of calls came after 6pm or on weekends — when nobody was there to answer.

The Problem

15–20 missed calls per day. Each missed call is potentially a €200–400 repair job. The business was losing €3,000–6,000/month in potential revenue.

"I tried hiring a part-time receptionist. But she only worked until 5pm — exactly when people finish work and want to book their car in."

The Solution

We deployed the Xplai Phone Manager with a local Riga number (+371). The AI answers every call in Latvian and Russian, books appointments in Google Calendar, and sends a confirmation SMS.

Results After 3 Months

"The AI is polite, accurate, and never takes a day off. My clients think it's a real person. I wish I'd done this two years ago."

A popular restaurant in central Vilnius was fully booked on weekends — but losing dozens of reservations every week because nobody answered WhatsApp after 9pm.

The Challenge

The restaurant gets over 80 WhatsApp messages per week. Staff are too busy during service to reply. By morning, half those customers had already booked elsewhere.

What We Built

An AI manager named "Rūta" — trained on the full menu, opening hours, and booking policy. She replies in seconds in Lithuanian, English, or Russian.

"I didn't expect it to upsell. Rūta mentions our weekend set menu when someone books Saturday dinner. Our average check went up by €8."

A 3-chair dental clinic in Kaunas had a great reputation — but was losing patients simply because the phone was constantly busy or unanswered.

The Problem

80 missed calls per week. Each = a potential new patient worth €150–500 in lifetime value.

The AI Receptionist

Xplai deployed an AI that handles all inbound calls and WhatsApp messages — scheduling appointments, sending reminders, and answering questions about procedures and pricing.

"Patients comment that we're 'so easy to reach'. They get a response in 3 seconds at 11pm. That's what they care about."

If you're running a business in Lithuania, Latvia, or Estonia and you're not on WhatsApp — you're invisible to a large portion of your potential customers.

The Numbers

WhatsApp has 78% market penetration in the Baltic states. Messages are read within 3 minutes on average. Customers expect a reply within an hour.

• 📱 78% of Baltic consumers use WhatsApp daily
• ⚡ Average read time: under 3 minutes
• 💬 Preferred over phone calls for bookings
• 🌍 Works across LT, LV, EE, and for tourists

What an AI Manager Does on WhatsApp

• Responds instantly, 24/7 — even at 2am
• Books appointments and sends confirmations
• Handles multiple conversations simultaneously
• Escalates complex issues to the owner

Getting Started

All you need is a WhatsApp Business number and 20 answers about your business. Xplai handles the rest — setup takes 5 business days, €89/month.

When business owners hear "AI manager for €79/month", the first reaction is often skepticism. Let's compare honestly.

Part-Time Receptionist

• Salary: €600–900/month + 31% social taxes = €800–1,180 total
• Sick days, holidays, turnover: unpredictable
• Working hours: 9am–5pm only
• Languages: usually 1–2

Xplai AI Manager

• Setup: €499 one-time (includes 1 month free)
• Monthly: from €79/month
• Working hours: 24/7/365
• Languages: Lithuanian, English, Russian, Polish — simultaneously
• Response time: 4 seconds average

Most clients keep their receptionist and use AI to handle overflow — evenings, weekends, and holidays. That's the sweet spot.

A Vilnius restaurant was dealing with a classic problem: most messages arrived after 10pm, when staff had already gone home. Clients wrote about reservations, asked about the menu, wanted to know opening hours — and got no reply until morning.

The Problem: 77% of Messages Went Unanswered

Before deploying an AI manager, the restaurant received an average of 47 messages per weekend evening after 10pm. Only 23% were answered — the rest waited until the next day.

Every missed message is a potentially lost customer. Average reservation: 4 people, average spend: €45 per person. That means one missed reservation = €180 in lost revenue.

Solution: AI Manager on WhatsApp 24/7

Setup with xplai.eu took 5 working days. The AI manager was configured to the restaurant's exact needs:

• Knows the full menu with prices and allergens
• Accepts reservations based on real table availability
• Replies in Lithuanian, English, and Russian
• Works 24/7 — including Saturday nights and holidays
• Sends automatic confirmation with booking details

Results: The First Night

On the first night after deployment, the AI manager received 47 messages after 10pm. It replied to all of them within 30 seconds. The owner woke up to:

After One Month: Consistent Growth

• +34% weekend reservations
• -60% staff time spent on message replies
• 4.8/5 customer satisfaction score for response speed
• First time the restaurant was fully booked 3 weeks in advance

Owner Comment

"I used to reply to messages until midnight myself. Now the AI does it better than me — faster, in more languages, without mistakes. And I get to sleep." — Tomas, restaurant owner

How Much Does It Cost?

AI manager setup with xplai.eu costs €499 setup + from €89/month WhatsApp subscription. First month is free.

In this case, the investment paid back on the very first night.

A private dental clinic was missing 80+ calls per week. Patients called after 18:00, on weekends — and got no answer. They went to competitors instead.

The numbers that shocked them

• 42% of booking requests came after 17:30
• 23% came during lunchtime
• 18% came on weekends

The clinic was reachable for only 17% of its potential patients at the right time.

Solution: AI receptionist 24/7

Deployed with xplai.eu in 5 days. Answers WhatsApp, Telegram and email within 30 seconds. Books appointments. Speaks Lithuanian, English and Russian.

15–20 missed calls per day after closing. The owner thought it was "maybe 5–6". Two weeks of tracking revealed the real number — and the real cost: €900–1,200 in lost jobs every month.

What changed

AI manager from xplai.eu — answers in 30 seconds, books appointments, gives price estimates, handles 3 languages. Deployed in 5 days.

30–40 missed booking requests per week. Clients messaged at 9–10pm and booked elsewhere by morning. Up to €2,600/week in missed revenue — not from bad service, from slow replies.

What changed

AI manager replies in under 30 seconds across WhatsApp, Instagram DM, Telegram, email. Books appointments, sends reminders, handles cancellations — 24/7.

78% of Baltic customers prefer WhatsApp for business. Average email response time: 6 hours. What customers expect on WhatsApp: 2 minutes — or they go elsewhere.

The real cost of not responding

A restaurant receiving 20 WhatsApp messages per evening, 60% booking requests, average table €135 — missing just 30% of those means €400+ per night in lost revenue.

AI vs evening staff

• Evening staff: €600–900/month, still misses nights and holidays
• AI manager: €79–149/month, 24/7 including weekends and holidays

What the AI does

• Answers in 30 seconds, any time
• Books appointments automatically
• Replies in Lithuanian, Russian, English
• Alerts you only when it actually matters