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Works with any hotel system. Or without one.

Three levels of integration: from an Excel sheet to direct data exchange with your software (API). We clearly mark what already works and what is in development.

Availablewe connect at launch In developmentwe will set it up for your hotel

Three levels of hotel system integration

Level 1

No integration

Works with any booking software, or without one. Good for getting started in a day.

Available
Loading a guest list from Excel or CSVSync with Google SheetsCheck-in and check-out can be marked right in the Xplai panel
ExcelCSVGoogle SheetsXplai dashboard
Plans: all plans
Level 2

Ready-made integration with booking systems (PMS)

Guests, rooms and dates of stay update automatically. We set up each connector for the specific hotel.

In development, we'll connect it for your hotel
Automatic import of arrivals and departuresRoom number and guest name with no manual entryIf your PMS is not on the list, we will check whether it can exchange data (API)
MewsCloudbedsApaleoOracle Opera Cloudand others with an open API
Plans: Hotel, Resorts and chains
Level 3

Data exchange with your software (API and CRM)

For chains and hotels with their own systems: send conversations, tasks and guest data wherever you need.

In development
Xplai API (data exchange with other software): events for conversations, tasks and guestsConnect via Zapier and Make without a developerSending guests and requests to your customer management software (CRM)
ZapierMakeHubSpotBitrix24amoCRMPipedrive
Plans: Hotel, Resorts and chains

Guest communication channels

WhatsApp Business

Available

Via the official WhatsApp Business Platform. You can use the hotel's current number.

Plans: all

Telegram

Available

Hotel bot on Telegram: the guest writes to it like a regular contact.

Plans: all

Instagram

Available

Replies in the hotel profile's direct messages.

Plans: all

Website chat

Available

Chat window on your website. Installed with one line of code.

Plans: all

Booking.com messages

In development

Replies to guest messages in the Booking.com extranet.

Plans: under discussion

Telephony

Number forwarding

Available

Calls to the hotel number are forwarded to Xplai when the line is busy, nobody answers, or at night.

Plans: Voice add-on

Internet telephony (SIP)

Available

Connection to the hotel's phone system via an internet line (SIP) through a licensed provider in the hotel's country.

Plans: Voice add-on

Hotel PBX and in-room calls

In development

Connection to the internal PBX to call the in-room phone. Depends on the PBX model, we check before launch.

Plans: Voice add-on

How the voice agent works

The guest calls the usual hotel number. The number and the line remain yours.

  1. Guest is calling To the hotel's regular number, from the room or from any country.
  2. Hotel PBX or carrier Forwards the call via SIP or when the line is busy, nobody answers or at night.
  3. Xplai voice AI Replies in the guest's language, takes the request and assigns a task to staff.
  4. Human staff member If needed, Xplai transfers the call to reception or the duty manager.
Outgoing calls to rooms
Xplai Hotel PBX In-room phone
For example, a call on the day of check-out: how was the stay. Any dissatisfaction goes straight to the manager.
How we connect Through licensed operators and phone line providers (SIP) in the hotel's country. The number and line stay with the hotel, no need to change them. +€190 per month and €0,40 per minute. Phone setup €390 one-time. The per-minute price includes speech technology and telecom providers' services. If they change their prices, we may revise the per-minute price with at least 30 days' notice. You can cancel the voice module without penalty.

Rates and call quality of phone operators and line providers do not depend on Xplai. Learn more

Don't see your system?

Tell us which booking or customer management software (CRM) you use. We'll connect via API, Zapier or Make, or, if that's not possible, via Excel.

Get in touch
Интеграции Xplai

Работает с любой системой отеля. Или без неё.

Три уровня подключения: от таблицы Excel до прямого обмена данными с вашими программами (API). Честно отмечаем, что работает уже сейчас, а что в разработке.

Доступноподключаем при запуске В разработкеподключим под ваш отель

Три уровня подключения систем отеля

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Как работает голосовой агент

Гость звонит на привычный номер отеля. Номер и линия остаются вашими.

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Исходящие звонки в номер
Xplai АТС отеля Телефон в номере
Например, звонок в день выезда: как прошёл отдых. Недовольство сразу уходит менеджеру.
Как подключаем Через лицензированных операторов и провайдеров телефонных линий (SIP) в стране отеля. Номер и линия остаются за отелем, менять их не нужно. +€190 в месяц и €0,40 за минуту. Настройка телефонии €390 разово. Стоимость минуты включает услуги поставщиков речевых технологий и связи. Если они меняют свои цены, мы можем пересмотреть цену минуты, предупредив вас минимум за 30 дней. Вы можете отказаться от голосового модуля без штрафа.

Тарифы и качество связи операторов и провайдеров телефонных линий не зависят от Xplai. Подробнее

Не нашли свою систему?

Напишите, какой программой бронирования или учёта клиентов (CRM) вы пользуетесь. Подключим через API, Zapier или Make, а если это невозможно, через Excel.

Оставить заявку