📍 District 1, Ho Chi Minh City, Vietnam
The owner was losing 40–50 WhatsApp messages every evening — no one to answer. One month after deploying Xplai, the restaurant runs at 98% capacity on weekends.
Nguyen Van Minh owns a 120-seat restaurant in District 1 — good food, central location, loyal regulars. But every evening after 8pm, the same story repeated: the phone rang, staff were flat-out serving tables, and messages piled up in WhatsApp and Zalo.
By 9am the next morning, half those customers had already booked somewhere else.
"We had 40–50 messages coming in after 8pm every single night. Nobody could answer them. Customers don't wait — they message five places and book the first one that replies."
He wasn't losing customers because of bad food or bad service. He was losing them because nobody was there to respond in the 5-minute window that matters.
Vietnam is one of the fastest-growing markets for small business in Southeast Asia — and almost nobody is offering AI automation there yet.
The gap between what customers expect and what businesses deliver is enormous. And it's exactly the gap Xplai fills.
We deployed an AI manager named Linh — trained on the full menu, opening hours, booking policy, weekend specials, and 20 frequently asked questions. Linh responds in Vietnamese and English simultaneously across WhatsApp and Zalo.
Setup took 5 days. No developers needed on Minh's side — he answered a 20-question form and the team handled the rest.
Linh handles:
"I expected it to just answer basic questions. But Linh actually upsells. When someone books Saturday dinner, she mentions the set menu for two — it's €18 instead of ordering separately. Our average check went up 12%."
The second surprise was international tourists. District 1 sees heavy foot traffic from visitors from Europe, the US, and Australia. Linh responds in English fluently — something his staff couldn't always do confidently during a busy service.
In Lithuania or Latvia, businesses compete on price and availability. In Vietnam, the volume is 3–5x higher — and the window to respond is even shorter. Customers message five restaurants at once and book the first one that replies.
An 8-second response time isn't a nice-to-have here. It's the difference between a full weekend and empty tables.
Linh can be yours in 5 days. First month free for the first 3 businesses.
Get started for €79/mo →
